Hireace Rentals’ Hidden Costs and Rip-off

August 11, 2024

Listing #

11082572

Listed by:

A.O.

Hireace-rentals-dodgy-complaints
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I rented a truck from Hirace in Hamilton for 7 days and paid in full on the day I took it. When I returned the truck to them they asked me to pay the balance! I was shocked! I asked the guy to explain, why I owed him money, and his reply was: look at your contract!

I could not believe my eyes when I looked at what he was pointing at. When I walked into his office to rent the truck I asked him: I need a truck with unlimited km because I am going to the South Island, he gave me a price and I paid in full even though Hireace was much more expensive than Rite Price Rentals (which I rented a truck from a week ago at half price, but when I needed it again it was not available) it was understandable because I am getting it for unlimited km. But what I was not aware of is: that he included in the rental contract an additional cost of which he called “unlimited km”.

He never told me that there was an additional cost, and he claimed that there was a video recording in the office which proves he told me about it. So I asked him, ok, let us hear it then! But of course, he never did because he was lying. After arguing for a while his supervisor came and we explained the situation to him. He was a nice man. He told the guy “Just leave it here, get the key of him, and close the contract.” So I handed the keys and the truck and walked away.

After 5 months, Hirace texted me and asked me to pay the balance! I was very shocked because we already agreed that the contract was closed and the matter had been resolved 5 months ago.

But things got worse after that! Baycorp is now asking me to pay them. You can read about them on this website.

My recommendation to you guys is to, stay away from this dodgy rental company because their conduct with me was not a mistake or a technical error! It was an intentional rip-off that they thought was being smart!

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Address:

18 Grasslands Place Off Kahikatea Dr, Hamilton

The business response to the above complaint:

Hireace Rentals was notified of the above complaint, but we have not received a response from them.

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Hireace Rentals

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